Frequently Asked Question
Online Ordering is new to me.
How do I place an order?
- Browse the online catalog by
clicking on icons or underlined text.
- When you find an item you wish to
purchase, click on the order button. Make sure to choose
color, size and options from an drop down box next to the
- There is an arrow next to the drop
down that will allow you to scroll and see the available options.
- Once you have clicked the Order
Button you can choose to Shop More, Cancel the order or Check Out.
- Follow the instructions. The online
catalog will walk you through the rest.
- Itís that easy!
- What about shipping costs?
- Right now we are using a base shipping cost per
US Zone. To give you an idea a 1 pound package will run
about $7.00 in the West Coast and about $9.00 to the East
Coast. International orders will be emailed with the
additional shipping charges associated depending on the Country
- When can I expect to receive my
- Your package should be shipped
out within 1-7 working days (Monday - Friday) from the day we
receive payment for order. Most items ship within a few days,
but there are exceptions. Some of our Custom-Crafted
Jewelry and Artwork can take an additional 4 weeks to craft and
ship out. All Custom items are listed as such in the item
description. Some back-ordered items may also incur a
- Will I be charged shipping on
any backordered items?
- No additional shipping is
- Do you have a question or
problem on your order?
- We will be happy to help you.
Just call our Customer Service Department at 360-531-1107 during
business hours (Monday - Friday 9 a.m. - 4 p.m. [PST]. If
you reach our answering service, please leave a detailed message
and we will return your call as soon as we can.
- Returns and Refunds:
- There are NO RETURNS on Custom Baskets, Custom
Jewelry, Bath Products, Food, Art Work, Personalized &
Heraldry items and Some Wedding Items.
Some items if shipped by our artist directly to you can only be
returned for store credit. If you need to return an item, please contact us prior to
sending it back for any special instructions. If something
is damaged or broken in transit, please eMail or call us.
You will need to fill out a form for insurance. If a
return is for $20.00 or less a store credit could be issued
instead of a refund. We will not accept returns after 30
days. A 25% restocking fee may apply to some items.
- Our products have been
chosen with the greatest care and special attention to quality.
If, for any reason, something is not exactly to your liking,
please contact us Within 30 days for your options. Any
refund given is exclusive
of shipping charges.
- Wrap return securely in a sturdy box using
strong tape. Wherever possible, please use the shipping
carton in which your merchandise was shipped to you.
- Include your sales slip.
- I want to order on a secure
How do I know your site is secure?
- Celtic Attic employs the
highest levels of security to ensure that your order is
confidential and secure. We encrypt your transactions by using a
Secure Sockets Layer (SSL) that assures your credit card number
is submitted in encrypted form. If your browser is capable of
SSL (most current browsers, including Netscape and Internet
Explorer are) all sensitive information you provide is encrypted
before being sent over the Internet. We never keep your
credit card processing information in a database. Therefore your
credit card and personal information cannot be retrieved by a
hacker or anyone else online. We respect your Privacy.
- Often a message will appear to
alert you to the fact that you are leaving a secure page and
going to a non-secure page (such as an information or shopping
page). Be assured, the information you entered on the secure
page remains secure. Note: Any pages where you are
conveying personal information (name, address, credit card
number), should show an image of a lock at the bottom of your
screen. If the lock is closed, it is a secure page.
Protecting our Customers against Fraud
To protect our customers from credit and debit card
fraud we reserve the right to cancel an order where (1) the customer
uses a credit or debit card which is issued by a card provider based
in a country other than the delivery address provided by the customer,
or (2) the customer doesn't provide the additional information we
request to verify their identity and address within five days, or (3)
the customer pays for a high value transaction using an unverified Pay
Pal account, or (4) any of the contact details the customer provides
during the registration process turn out to be false.
- Iím on a budget, but would
like to make a major purchase.
How can I spread out my payments?
- Please contact us about any
type of payment arrangements.
- I received a special promotion
from Celtic Attic.
How do I use it when ordering online?
- Please just indicate in the
comments section that you have received a coupon or promotion.
- The United States Federal Trade Commission has
created an information page "How to Be Web Ready," located
which provides general tips on how to protect your privacy online.
For more detailed information, you may wish to consult the FTC
publication "Site Seeing on the Internet." This handbook
is filled with information about how to use the Internet wisely, and
tips on how to avoid fraud and deception online and keep personal
information private. "Site Seeing" shows parents how to
teach children ways to have fun online without giving out private
Each item is price
according to weight. If you order a major quantity of any item
we will send you an eMail with the adjusted shipping amount.
Orders may require additional shipping charges. We will eMail
you regarding this.
We accept payment
in US Funds. For International payment, please eMail us for
countries we can accept payment from. Right now we accept
Euro, British Pounds, Canadian dollar & Danish & Norwegian
- Exceptions to all delivery times.
- APO/FPO, PO Boxes, Alaska,
Hawaii, Guam, Puerto Rico, and Virgin Islands, Canada,
International, and some remote areas in the continental USA
- Back-ordered items
- Acts of nature
- Due to a rash of stolen credit
cards being used out of Indonesia, Serbia, Pakistan, Nigeria & Mexico, we
cannot ship anything to these countries. If you place an order
from the US and want it to be shipped to these countries, we can
ship to you with a Signed Credit Card slip and proof that it is your
credit card. You will then have to ship to these countries on
your own. Sorry for the problems this may cause, but this ring
of stolen cards is running unchecked and are very dangerous.
- Celtic Attic makes every attempt to
package merchandise for optimum protection. However, if your country
is uninsurable by the US Postal Service (see below), Celtic Attic
will not be responsible for lost, stolen, or damaged items. Also,
Celtic Attic will not refund money or replace merchandise.
Note: We never make our customer list
available to anyone. We do send out updates to all our current and
past clients. If you do not want to receive this information,
please e-mail us and let us know. email@example.com
Dem. Rep. of the Congo
Tristan Da Cunha
- We cannot ship to the following countries at this time: Afghanistan,
Indonesia, Iran, Iraq, Mexico, Nigeria, Pakistan, Saudi Arabia, Serbia, Sudan, Uzbekistan, Tajikistan,
If you have a problem,
please call us directly at 360-531-1107 or eMail
we will call you back to assist with your order. We also accept
pay pal orders, please logon to paypal.com and send order information
and payment to firstname.lastname@example.org
Refunds will be given at the discretion of the Company Management.